ONROOM INC. BILLING & REFUND POLICY ADDENDUM
Last updated: May 23, 2026
Other policies
- PRIVACY POLICY
- TERMS OF SERVICE
- ADDENDUM TO THE PRIVACY POLICY: PROCESSING OF SENSITIVE HEALTH DATA AND THIRD-PARTY AI SUBPROCESSORS
- MANDATORY CONSUMER DISCLOSURE AND RECURRING SUBSCRIPTION TERMS
- MEDICAL DISCLAIMER
- ARE YOU SURE YOU WANT TO DELETE YOUR ACCOUNT?
- DATA COLLECTION & PERFORMANCE TRACKING SENSITIVITY
- FAMILY INVITATION: SHARED ACCESS & DATA SENSITIVITY
- SECURE SIGN-IN WITH BIOMETRIC AUTHENTICATION
- COMPANY INFORMATION
This Billing and Refund Policy governs all premium subscriptions processed directly via Stripe API by ONROOM Inc.. Compliant with the Ontario Consumer Protection Act, 2002 & Bill 142.
1. Payment Merchant of Record
All web-based and credit-card payments processed outside the iOS App Store/Google Play are billed under the merchant name "ONROOM Inc.", a registered corporation in Ontario, Canada.
2. Automatic Billing and Subscription Term
Subscriptions automatically renew at the end of each billing period (monthly or annually). Your designated payment method managed securely via Stripe will be charged the price shown at checkout plus 13% Ontario HST.
3. 10-Day Statutory Cool-Off Right (Ontario Residents Only)
In accordance with Ontario's Consumer Protection Act (CPA) internet agreement guidelines, residents of Ontario hold an unconditional statutory right to cancel their subscription and receive a full refund within ten (10) calendar days of the initial subscription date.
- To invoke your statutory 10-day refund, you must send an explicit written request to [email protected].
4. Standard Cancellation Policy (After 10 Days)
For cancellations requested after the 10-day statutory cool-off window, payments are non-refundable and we do not offer prorated refunds. If you cancel your auto-renewal via the Stripe Billing Portal, your premium access will remain active until the end of your current pre-paid billing cycle, after which it will safely downgrade to the free tier.